Our Services » COVID-19


We have been operating throughout the COVID-19 pandemic to continue providing important services to the community.

If you are finding it difficult to understand the changes happening around the COVID-19 pandemic, we are here to help. You can expect regular updates on the COVID-19 pandemic on our website, via social media and at all of our health centres. If you need an interpreter you can call us on (03) 8470 1111 and we can help you.

The Melbourne restrictions will effect some Your Community Health services. We know these changes can be difficult to understand and we are here to help you.


UPDATE Friday the 30th of July 2021: Lockdown has ended, however due to the highly infectious nature of the Delta variant some restrictions will remain in place in high risk settings to reduce the chances of further outbreaks in the community.

As of midnight – 11.59pm Tuesday the 27th of July the following restrictions in Melbourne come into effect:

There are five reasons to leave your home

  • The 5km travel rule has been removed
  • You can leave the home for any reason
  • Masks must continue to be worn indoors and outdoors
  • Public gatherings are limited to 10 people
  • There are still no visitors allowed in the home
  • Hospitality and retail will open with strict limits on numbers of people allowed

You can find the full list of restrictions available here.


Changes to our services as of the 28th of July include:

Social Support
We will be resuming on site activities. Group activities will be capped at 10 people so that we can maintain social distancing and density rules.

Allied Health
Face-to-face appointments will resume. Where possible we will continue to encourage telehealth services. Group activities will be capped at 10 people so that we can maintain social distancing and density rules.

Oral Health
Oral health appointments will resume as normal

There are no changes to any appointments. We encourage you to book Telehealth appointments where possible.

We will be contact clients individually regarding changes to appointments and schedules when necessary. Please keep in mind the information provided is subject to change. You can follow us on social media or check our website for regular updates.



It is very important that you regularly check the list of locations that have been exposed to COVID-19. As the number of locally acquired COVID-19 cases grows, more locations will be added to this list. If you have been to one of these locations at the times listed, follow the below instructions.

What you need to do

  • Follow the advice listed for that exposure site (see the Tier 1,2 & 3 explanations below)
  • Contact the Department of Health at 1300 651 160
  • See where to get tested


ο Tier One

If you visited a Tier 1 exposure site during the times listed, you must immediately get a coronavirus (COVID-19) test, isolate (stay at home, do not go to work, do not go shopping, do not have guests or visit other peoples homes), and quarantine for 14 days from the date of exposure. You should also contact the Department of Health at 1300 651 160.

ο Tier Two

If you visited a Tier 2 exposure site during times listed you should urgently get a test and isolate until they receive a negative result. You should also contact the Department of Health at 1300 651 160.

ο Tier Three

If you visited a Tier 3 exposure site during times listed you should monitor for symptoms – If symptoms develop, immediately get tested and isolate until you receive a negative result.



If you have any COVID-19 symptoms, even if they are mild, you must get tested immediately and stay at home until you receive a negative result. The symptoms to watch out for are:

  • fever
  • chills or sweats
  • cough
  • sore throat
  • shortness of breath
  • runny nose
  • loss or change in sense of smell or taste
  • headache
  • muscle soreness
  • stuffy nose
  • nausea
  • vomiting
  • diarrhoea.




We are pleased to offer COVID-19 vaccinations at our East Reservoir health centre. 

Our East Reservoir health centre is an approved COVID-19 vaccination hub. Bookings can be made online, in person, or by telephone.


Book Appointment


NOTE: At this time, we are not providing vaccinations for anyone under the age of 60. Sign up to our e-newsletter and keep an eye out on our website for future updates.

You can check if you are eligible to get your vaccine now via the below link, or if you need an interpreter you can call us on (03) 8470 1111 and we can help you.

East Reservoir Health Centre

125 Blake Street
East Reservoir
VIC 3073

Melways Ref: 19 C9



Having a safe and effective COVID-19 vaccine is one way we can protect our community against coronavirus. COVID-19 vaccines help to prevent serious illness and death from COVID-19, and they are free for everyone in Australia.

  • Vaccines are being rolled out to people in phases, with those most at risk receiving their vaccinations first.
  • COVID-19 vaccinations are voluntary and free.
  • You will need two doses of the vaccine. Make sure you book an appointment for your first and second doses.
  • If you are getting the flu vaccination as well, they will need to be done at least two weeks apart.
  • Before your vaccination appointment, you should make sure your details are up to date with Medicare.

If you don’t have your account set up, you can enrol in Medicare here.


You should not attend a COVID-19 vaccination appointment if you:

  • are unwell with fever, cough, runny nose or other symptoms that could be from COVID-19
  • are awaiting COVID-19 test results
  • have tested positive with COVID-19 and you are in isolation
  • are in quarantine
  • are a close contact of someone with COVID-19


Unsure about how vaccinations work?

This video describes how vaccines work in the body after you receive a vaccination. You can access this video in other languages here.

If you would like to know more about vaccines in Australia you can read our most recent vaccine blog post here (*link to vaccine post*).



Your Community. Your Health. Your Turn



Everyone wants to get back to normal but we also need to stay safe. Keep practicing COVIDSafe behaviours and if you feel unwell get tested immediately. To keep you and our community safe it is important that you:

  • Carry a face mask with you when you leave home.
  • Stay 1.5 metres away from other people and avoid handshakes and contact with people outside your household.
  • Stay home if you feel unwell and get tested for COVID-19. You must stay at home until your results come back.
  • Wash your hands regularly with soap and water or use hand sanitiser.
  • Always cough or sneeze into your arm or a tissue and put the tissue in the bin straight away.



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