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Your Community Health

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Call us on (03) 8470 1111

  • Our Services
    • Medical
    • Dental
    • Health Services
    • Social Support
  • Service Access
    • Aboriginal and Torres Strait Islander Health
    • NDIS
    • My Aged Care
    • Refugees and Asylum Seeker Services
    • Trans and gender diverse health
  • Get Involved
    • Become a Member
    • Volunteer
    • Student Placements
    • Careers
    • Make A Donation
    • New client welcome packs
      • Arabic Welcome Pack
      • Chinese Welcome Pack
      • English welcome pack
      • Farsi welcome pack
      • Greek welcome pack
      • Italian Welcome Pack
      • Persian Welcome Pack
  • News & Events
    • Activities and Events
    • News
  • Contact Us
    • Locations and Contact Details
    • Book a medical appointment
    • Telehealth
    • Forms
      • Child 0-6 years: Referral form
      • Getting to know your child
      • Home Care Package Referral Form
      • NDIS Referral Form
      • Trans and gender diverse health: Service access form
    • Feedback and Complaints
  • About Us
    • Our Purpose
    • Board of Directors
    • Leadership Team
    • Consumer Advisory Committee
    • Our Organisation
    • Quality and Accreditation
    • Fees
    • Privacy and confidentiality
    • Your rights and responsibilities
    • Our partners

About Us » Your rights and responsibilities

Your rights and responsibilities

Your Community Health is committed to upholding the rights of our clients and community members.

 

Your health care rights

Your Community Health has adopted the Australian Charter of Healthcare Rights. The Charter describes the rights of clients, consumers, families and carers in all healthcare settings across Australia. The Charter is available in 17 languages, Braille and audio versions.

Consistent with the Charter, as a client of Your Community Health you have the right to:

  • Access health care, regardless of your ability to pay
  • Considerate, quality, respectful and safe care regardless of social status, gender, race, sexual preference, religion, political belief, mental health or any disabilities
  • Clear, easy to understand information about your care, condition, treatment options, expected outcomes, side effects and costs
  • Have your privacy and confidentiality respected, and a say in what happens to your personal health information
  • Have access to personal information held in your record, in accordance with legislation.
  • Makes suggestions, give positive or negative feedback, ask questions and make complaints about your care.
  • Engage someone to represent you, including external advocacy groups.
  • Access an interpreter.

 

Your responsibilities

As a client of Your Community Health, you have a responsibility to:

  • Show consideration and respect to all staff, volunteers, clients and visitors
  • Provide sufficient information to enable staff to provide the appropriate service, advice, and/or care
  • Respect the privacy of others attending Your Community Health services and to keep in confidence any information shared by group members in programs conducted by Your Community Health
  • You have a responsibility to participate in making decisions about your care and to ask for more information if you don’t understand something
  • Carry out a treatment program or tell your health care worker is you are not intending to do so
  • Observe safety procedures that may be requested while attending a service
  • Tell Your Community Health if you are unable to make an appointment (at least 24 hours’ notice)

 

Staff rights and responsibilities

It is the responsibility of all staff members to:

  • Inform you of your rights and responsibilities
  • Assist you in exercising these rights
  • Comply with international covenants, legislation and regulations in all contact with clients

 

It is the right of all staff to:

  • Be treated with respect and courtesy
  • See other clients if you are late for your appointment
  • Refuse a service to anyone who abuses or threatens others
  • Remove a client from the waiting list if appointments are consistently missed without proper notification
  • Be provided with accurate information (e.g. medications) that may affect your treatment

 

For further information about the Australian Charter of Healthcare Rights or your rights and responsibilities, you can ask your health worker or contact Siobhan Newman, Quality and Integration Manager on (03) 8470 1111 or info@yourcommunityhealth.org.au.

Become a Member

Call Us On (03) 8470 1111 Email info@yourcommunityhealth.org.au

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Your Community Health acknowledges the Wurundjeri people of the Kulin Nation are the traditional custodians of the land.

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